Contact: Yeraldin
Deavila, Public Information Officer
Phone: (775)
687-0772
E-mail: ydeavila@doi.nv.gov
FOR IMMEDIATE RELEASE– July 25, 2017
Division cautions Nevadans of Secure Home Warranty; an unregistered
service contract provider
CARSON CITY, NV – The Division of
Insurance warns Nevada consumers to avoid conducting business with Secure Home
Warranty. The Division issued a Cease and Desist Order to Secure Home Warranty for
conducting business without a registration in Nevada as a service contract
provider.
The Division received at least 6 complaints
from Nevada consumers regarding Secure Home Warranty for failure to pay
submitted claims. Upon investigating the Division concluded Secure Home
Warranty had provided service contracts without obtaining a proper certificate
of registration.
Here are some tips when dealing
with service contracts:
- In
Nevada a service contract provider must register with the Division
pursuant to NRS 690C.150. You can verify a registration by using the
Division’s “Verify a License” tool at http://doi.nv.gov/licensing-search/
- It is
important for consumers to read and understand the terms and conditions
offered under the contract at the point of sale.
- Generally
manufacturers automatically provide limited warranties against workmanship
or defects for a set period of time. A service contract claiming to offer
5 years of extended coverage may only be providing 4 years of coverage
beyond the manufacturer’s typical 1-year warranty that comes free with a purchased
product.
For questions regarding Secure
Home Warranty or to file a complaint against a service contract provider please
visit the Division’s website at http://doi.nv.gov/Consumers/.
To view the Order to Cease and
Desist please click here.
About the Nevada Division of Insurance
The State of Nevada Division of
Insurance, a Division of the Nevada Department of Business and Industry,
protects the rights of Nevada consumers and regulates Nevada’s $14 billion
insurance industry. The Division of Insurance has offices in Carson City and
Las Vegas. In 2016, the Division investigated more than 3,200 consumer
complaints and recovered nearly $5 million on behalf of consumers. For more
information about the Division of Insurance, visit DOI.NV.GOV or download the
Division’s smartphone app NDOI Connect today in the Apple App Store and Google
Play.
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