A consumer complaint can be submitted by any consumer who has an insurance-related problem. Attempts should first be made to resolve the problem with the insurance company, as most insurance companies have personnel specifically trained to handle complaints. If the issue cannot be resolved with the insurance company, there are two ways to submit a consumer complaint without visiting the Division of Insurance office in person:

1. You can submit a complaint online; or
2. You can print a copy of the complaint form, and mail the complaint to the nearest Division of Insurance office.

The Division does not provide legal representation or legal advice. If you are already represented by an attorney, or already have a legal action pending regarding the circumstances of your complaint, the Division may not be able to further pursue  your complaint as a Consumer Complaint. Filing a consumer complaint with the Division  will not extend any time limitations specified in policy provisions, statutes, or regulations.

If you initial the “Confidential” box, the Division will keep the records of your Consumer Complaint confidential from the general public in accordance with NRS 679B.190 (5)(b) and (7), except that,  in order to obtain an adequate response to your Consumer Complaint, the Division will forward all documents you provide, as well as your Consumer Complaint, to the  insurance company and/or agent or broker you have filed your Consumer Complaint against. If you require additional confidentiality, please contact the Division’s Consumer Services Section.

If your Consumer Complaint involves health-related issues or credit information, please complete the Release For Information Section.  We suggest that you print out the Consumer Complaint form, sign the Release For Information Section and mail it to the Carson City or Las Vegas Division office, whichever is closest to your location.

If you need assistance in completing the form or have questions, you can contact the Division’s Consumer Services Section.

What happens to my complaint once filed with the Division?
When a Division Consumer Officer receives a Consumer Complaint, the Consumer Officer:

1. Log the complaint into the Complaint Database;
2. Sends an acknowledgement letter to the consumer submitting the Consumer Complaint; and,
3. Sends a letter and a complete copy of your Consumer Complaint to the insurance company and/or the agent or broker associated with your Consumer Complaint

The insurance company must reply to the issues addressed in the Consumer Complaint and respond to the Division within 28 calendar days. If you have not heard from a Division Consumer Officer within 30 days from the date on your acknowledgement letter, please feel free to contact the Consumer Officer noted on your acknowledgement letter to inquire about the status of your Consumer Complaint.