JULY 25, 2017 - Division cautions Nevadans of Secure Home Warranty; an unregistered service contract provider

Contact: Yeraldin Deavila, Public Information Officer
Phone: (775) 687-0772
E-mail: ydeavila@doi.nv.gov


Division cautions Nevadans of Secure Home Warranty; an unregistered service contract provider

CARSON CITY, NV – The Division of Insurance warns Nevada consumers to avoid conducting business with Secure Home Warranty. The Division issued a Cease and Desist Order to Secure Home Warranty for conducting business without a registration in Nevada as a service contract provider.

The Division received at least 6 complaints from Nevada consumers regarding Secure Home Warranty for failure to pay submitted claims. Upon investigating the Division concluded Secure Home Warranty had provided service contracts without obtaining a proper certificate of registration.

Here are some tips when dealing with service contracts: 

  • In Nevada a service contract provider must register with the Division pursuant to NRS 690C.150. You can verify a registration by using the Division’s “Verify a License” tool at http://doi.nv.gov/licensing-search/
  • It is important for consumers to read and understand the terms and conditions offered under the contract at the point of sale.
  • Generally manufacturers automatically provide limited warranties against workmanship or defects for a set period of time. A service contract claiming to offer 5 years of extended coverage may only be providing 4 years of coverage beyond the manufacturer’s typical 1-year warranty that comes free with a purchased product.

For questions regarding Secure Home Warranty or to file a complaint against a service contract provider please visit the Division’s website at http://doi.nv.gov/Consumers/.  

To view the Order to Cease and Desist please click here. 

About the Nevada Division of Insurance

The State of Nevada Division of Insurance, a Division of the Nevada Department of Business and Industry, protects the rights of Nevada consumers and regulates Nevada’s $14 billion insurance industry. The Division of Insurance has offices in Carson City and Las Vegas. In 2016, the Division investigated more than 3,200 consumer complaints and recovered nearly $5 million on behalf of consumers. For more information about the Division of Insurance, visit DOI.NV.GOV or download the Division’s smartphone app NDOI Connect today in the Apple App Store and Google Play.