Consumers

Important Notice Regarding Key Insurance Company

On March 3, 2025, the District Court of Shawnee County, Kansas, entered an Order of Rehabilitation placing Key Insurance Company into receivership. As a result, Key is prohibited from issuing new insurance policies or renewing existing policies as of March 3. If you are a Key Insurance policyholder, your policy will not renew. Please secure replacement coverage with another carrier as soon as possible. 

If your policy has already been cancelled, you must act immediately to obtain insurance coverage.   

For Claims and Assistance

The Special Deputy Receiver for Key Insurance cannot address complaints about policy nonrenewals or cancellations. However, the Nevada Department of Motor Vehicles has created a Smart Form for Key Insurance policyholders to assist with related concerns.
Submit Your Inquiry Here  

For the most current information about Key Insurance Company, visit https://keyinsco.com/ 

The Consumer Services Section of the Nevada Division of Insurance protects Nevada consumers through enforcement of Title 57 of the Nevada Revised Statutes pertaining to insurance. The Section responds to approximately 25,000 consumer inquiries per year regarding the activities of insurance companies, insurance agents, bail agents, title agents, and other regulated entities. Through consumer advocacy and compliance investigations, the Consumer Services Section recovers millions of dollars for Nevada consumers each year. 

In addition to being the primary consumer protection agency for the business of insurance in the state, Consumer Services is also responsible for providing the public with insurance information and assistance through educational materials and public liaison efforts.

We urge all consumers who are having trouble to try to resolve any problems with their insurance company or agent first. In the event that assistance is needed, consumers can contact our local offices or file a formal complaint.

Consumer Services can investigate your case and attempt to facilitate resolutions with your carrier or producer. Consumer Services cannot:

• Determine liability or valuation
• Force a carrier to provide coverage
• Force a carrier to change a coverage decision
• Get involved in settlement negotiations
• Pursue complaints involving attorney represented consumers

For DMV lapse of coverage, consumers must provide:

• Copy of DMV notice
• Proof of current insurance
• Receipts

File a Complaint

Login to Your Existing Complaint

Self-Serve Website 

Producer lists are now readily available to download by visiting the Division's self-serve website. This page allows you to download lists by license or qualification types for producers and agencies. Please note that only the producer's business information such as their business emails, addresses, and phone numbers are available.

Contact Information

Las Vegas Office
3300 W. Sahara Ave., Suite 275
Las Vegas, Nevada 89102
Ph: (702) 486-4009 Fax:(702) 486-4007

Carson City Office
1818 East College Parkway, Suite 103
Carson City, Nevada 89706
Ph: (775) 687-0700 Fax: (775) 687-0787