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Due to COVID-19 and for everyone’s safety, Division's offices in Carson City and Las Vegas are closed to walk in traffic. However, the Division is still serving consumers remotely during office hours 8 a.m. to 5 p.m. Monday through Friday. We are closed during state holidays. For information about how different types of insurance may be affected and other notices related to COVID-19, please visit: http://doi.nv.gov/News_Notices/Emergency_Notices. 

Carson City office:

Phone: (775) 687-0700     |     Fax: (775) 687-0787
Consumer Compliance & Licensing Fax: (775) 687-0797
1818 E. College Pkwy., Suite 103
Carson City, NV 89706

Las Vegas office:

Phone:(702) 486-4009     |     Fax: (702) 486-4007
3300 W. Sahara Ave., Suite 275
Las Vegas, NV 89102 

Division of Insurance toll-free: (888) 872-3234

If you are a member of the media with questions about insurance in Nevada please email your questions in writing to Yeraldin Deavila and your request will be responded to as soon as possible.

Public Records Request

Click here for information on how to submit a Public Records Request.

 The following list includes all Division staff and the areas for which they are responsible: 

Consumer Services and Enforcement

The Consumer Services and Enforcement Section investigates consumer complaints and provides information and assistance to consumers who have insurance-related concerns, including questions about title company escrows, extended warranty contracts, service contracts and medical discount plans.

We urge consumers with insurance questions to contact the Division of Insurance. If you wish to file a complaint, you should begin this process online.

In Northern Nevada, please call (775) 687-0700, or e-mail. In Southern Nevada, please call (702) 486-4009.

Consumers also can contact the Division of Insurance anywhere in Nevada by calling the Department of Business and Industry's toll-free phone number: (888) 872-3234.

Frequently Asked Questions

Consumer Services Staff

Producer Licensing

The Producer Licensing Section of the Division of Insurance is responsible for licensing of producers for individual and organization (agency) licenses. This section oversees the licensing of more than 100,000 resident and non-resident producers doing business in the state of Nevada.

Individual Producer Licensing

(Producers, Surplus Lines Brokers, Motor Club Agents and Exchange Enrollment Facilitators)

For last names beginning with letters:

A through G
Imelda Arroyo
(775) 687-0727

H through M
Darah Shatswell
(775) 687-0725

N through Z
Lindsey John
(775) 687-0717 
Tanya Lyons, Producer Licensing Supervisor 
(775) 687-0722  
     

Specialty & Firm Licensing

(Adjusters, Bail, Cemetery, Escrow, Funeral, Independent Review Organizations, Insurance Consultants, Managing General Agents, Motor Club, Motor Vehicle Damage Appraisers, Reinsurance Intermediaries, Title, Utilization Review, Viatical)

    Firm Applications
  • Lisa Bard, Specialty Licensing Supervisor 
    (775) 687-0721
    •  
    Individual Applications
    Renewal for Individuals (Specialty) and Firms
  • Nancy Curnow
    (775) 687-0725 (All Letters)
    • Licensing Manager
  • Stephanie Kerry
    (775) 687-0774
    •  
     

Product Compliance

The Division recently consolidated the efforts of the Life & Health and Property & Casualty sections, under one section resulting in Product Compliance. The Life & health staff is responsible for the regulation of life, health and annuity policies, including rate and form review, while the Property and Casualty staff is responsible for the regulation of the property and casualty portion of the insurance industry in Nevada, title insurance, workers' compensation insurance and the workers’ compensation portion of the Consolidated Insurance Programs, premium finance schedules of rates and finance agreements, motor club membership materials and service contract provider registration and review of service contracts.

For questions regarding the workers' compensation claims handling process, including the timely delivery of workers’ compensation benefits, please contact the Division of Industrial Relations. 

To report workers’ comp fraud, please contact the Attorney General’s Workers’ Compensation Fraud Unit.

Life and Health staff

Property and Casualty staff

For general Property and Casualty insurance inquiries please email pcinsinfo@doi.nv.gov.  

Corporate and Financial Affairs

The Corporate and Financial Affairs Section is responsible for company licensing, market conduct and financial examinations of the insurance industry to verify compliance with insurance laws and regulations, and to ensure the financial solvency of insurers. The Section is responsible for ensuring the financial solvency of insurers and verifying compliance with insurance laws and regulations.

Corporate and Financial Affairs staff

Market Regulation

The Market Regulation section is responsible for analyzing and examining insurance companies to ensure the companies are in compliance with the Nevada statutes and regulations with respect to rating, underwriting and claim practices. 

Market Regulation Staff

  

Captive Insurance 

The Captive Section is responsible for regulating captive insurers domiciled in Nevada and promoting Nevada as domicile for captive insurers. For captive insurance filings and information requests please email captives@doi.nv.gov.

Captive staff

Self-Insured Workers’ Comp

The Self-Insured Workers’ Compensation Section is responsible for the certification and regulation of self-insured employers and associations of self-insured employers pursuant to Chapters 616B.300 through 616B.446 of the Nevada Revised Statutes, and for ensuring the financial solvency and viability of these entities.

For inquiries regarding reviewing and approving workers’ compensation policy rates, language, composition and format, as well as collecting quarterly and annual financial statements from private workers’ comp insurers, contact the Division’s Property and Casualty Section.

For questions regarding the claims handling process, including the timely delivery of workers’ compensation benefits, please contact the Division of Industrial Relations.

To report workers’ comp fraud, please contact the Attorney General’s Workers’ Compensation Fraud Unit. 

Self-Insured Workers’ Comp staff

Legal Section

The Legal Section is responsible for conducting administrative proceedings to enforce compliance with Nevada Revised Statutes title 57 and corresponding regulations. The Legal Section is not authorized to provide legal advice. For questions related to an administrative matter, contact the Legal Section at  (775) 687-0701 or email Betsy Gould at bgould@doi.nv.gov.

To report suspected fraudulent claims or other possible frauds being committed against an insurance company, please contact the Nevada Attorney General's Insurance Fraud Unit, a division of the Attorney General's Bureau of Criminal Justice, or call the Nevada Attorney General's fraud hotline at 1-800-266-8688.

Administrative

The Administrative Section is responsible for budgeting, accounting and human resources, public information and information technology. For generic information please email ifn@doi.nv.gov. 

Administrative staff

Commissioner’s Section

Commissioner’s staff