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Contact Us

The Division’s business hours are from 8 a.m. to 5 p.m. Monday through Friday. We are closed during state holidays.

Carson City office:

Phone: (775) 687-0700     |     Fax: (775) 687-0787
Consumer Compliance & Licensing Fax: (775) 687-0797
1818 E. College Pkwy., Suite 103
Carson City, NV 89706

Las Vegas office:

Phone: (702) 486-4009     |     Fax: (702) 486-4007
3300 W. Sahara Ave., Suite 275
Las Vegas, NV 89102 

Call Toll-free: (888) 872-3234
Email: insinfo@doi.nv.gov 

Media Contact:
If you are a member of the media with questions about insurance in Nevada please email your questions in writing to Drew Pearson and your request will be responded to as soon as possible.

Public Records Request

Click here for information on how to submit a Public Records Request.

The following list includes Division staff and the areas for which they are responsible:

Consumer Services and Investigations

The Consumer Services and Investigations Section investigates consumer complaints and provides information and assistance to consumers who have insurance-related concerns, including questions about title company escrows, extended warranty contracts, service contracts and medical discount plans.

We urge consumers with insurance questions to contact the Division of Insurance. If you wish to file a complaint, you should begin this process online.

In Northern Nevada, please call (775) 687-0700, or e-mail. In Southern Nevada, please call (702) 486-4009.

Consumers also can contact the Division of Insurance anywhere in Nevada by calling the Department of Business and Industry's toll-free phone number: (888) 872-3234.

Frequently Asked Questions

Consumer Services staff


Licensing

The Licensing Section of the Division of Insurance is responsible for the licensing of almost 30 individual and organization (agency) license types, including producers, adjusters, surplus line brokers and bail agents. This section oversees the licensing of more than 267,000 resident and non-resident licensees doing business in the state of Nevada.

To contact someone in Licensing please email: nevada.licensing@doi.nv.gov, dial 775.687.0700 and press option 2.

Product Compliance

The Product Compliance Section is comprised of the Life & Health and Property & Casualty sub-sections. The Life & Health staff is responsible for the regulation of life, health and annuity policies, including rate and form review, while the Property & Casualty staff is responsible for the regulation of the property and casualty portion of the insurance industry in Nevada, title insurance, workers' compensation insurance and the workers’ compensation portion of the Consolidated Insurance Programs, premium finance schedules of rates and finance agreements, motor club membership materials and service contract provider registration and review of service contracts.

For questions regarding the workers' compensation claims handling process, including the timely delivery of workers’ compensation benefits, please contact the Division of Industrial Relations. 

To report workers’ comp fraud, please contact the Attorney General’s Workers’ Compensation Fraud Unit.

Life & Health staff

For general Life & Health insurance inquiries please email productcompliance@doi.nv.gov.

Property & Casualty staff

For general Property & Casualty insurance inquiries please email pcinsinfo@doi.nv.gov. 

Service Contract Provider staff

For general Service Contract Provider inquiries please email ServiceContracts@doi.nv.gov. 

 
 

Corporate and Financial Affairs

The Corporate and Financial Affairs Section is responsible for company licensing, market conduct and financial examinations of the insurance industry to verify compliance with insurance laws and regulations, and to ensure the financial solvency of insurers. The Section is responsible for ensuring the financial solvency of insurers and verifying compliance with insurance laws and regulations.

Corporate and Financial Affairs staff

 

Market Regulation

The Market Regulation section is responsible for analyzing and examining insurance companies to ensure the companies are in compliance with the Nevada statutes and regulations with respect to rating, underwriting and claim practices. 

Market Regulation staff

 

Captive Insurance 

The Captive Section is responsible for regulating captive insurers domiciled in Nevada and promoting Nevada as domicile for captive insurers. For captive insurance filings and information requests please email captives@doi.nv.gov.

Captive staff

Self-Insured Workers’ Comp

The Self-Insured Workers’ Compensation Section is responsible for the certification and regulation of self-insured employers and associations of self-insured employers pursuant to Chapters 616B.300 through 616B.446 of the Nevada Revised Statutes, and for ensuring the financial solvency and viability of these entities.

For inquiries regarding reviewing and approving workers’ compensation policy rates, language, composition and format, as well as collecting quarterly and annual financial statements from private workers’ comp insurers, contact the Division’s Property & Casualty Section.

For questions regarding the claims handling process, including the timely delivery of workers’ compensation benefits, please contact the Division of Industrial Relations.

To report workers’ comp fraud, please contact the Attorney General’s Workers’ Compensation Fraud Unit. 

Self-Insured Workers’ Comp staff

Fraud Section

The Fraud Section investigates insurance fraud and coordinates with the Attorney General's Insurance Fraud Unit. For questions related to suspected fraud, contact the Fraud Section by email at insurance.fraud@doi.nv.gov.

Legal Section

The Legal Section is responsible for conducting administrative proceedings to enforce compliance with Nevada Revised Statutes title 57 and corresponding regulations. The Legal Section is not authorized to provide legal advice. For questions related to an administrative matter, contact the Legal Section at (775) 687-0701 or email legal@doi.nv.gov.

Administrative

The Administrative Section is responsible for budgeting, accounting and human resources, public information and information technology. For generic information please email insinfo@doi.nv.gov. 

Administrative staff

Commissioner’s Section


Commissioner’s staff

  • Ned Gaines
    (775) 687-0783
    Acting Commissioner
  • John Genard
    (775) 687-0771
    Administrative Assistant to the Commissioner
  • Ned Gaines
    (775) 687-0783
    Deputy Commissioner, Administrative, Accounting, and Product Compliance
  • Roger Hayashi
    (702) 486-4379
    Deputy Commissioner, Consumer Services and Investigations
  • Vacant
    Deputy Commissioner, Captives, Market Regulation, and Corporate & Finance
  • Drew Pearson
    (775) 687-0772
    Public Information Officer
  • Adam Plain
    (775) 687-0710
    Insurance Regulation Liaison