MARCH 6, 2020 - COVID-19 and Nevada's Health Insurance; Division of Insurance Issues Guidance for Consumers

Contact: Yeraldin Deavila, Public Information Officer
Phone: (775) 687-0772
E-mail: ydeavila@doi.nv.gov 


COVID-19 and Nevada’s health insurance

Division of Insurance issues guidance for consumers

Carson City, NV – After the emergency regulation that Governor Steve Sisolak adopted yesterday and with the growing concern about COVID-19 in Nevada, consumers may have questions regarding their health insurance, which is why the Division of Insurance (“Division”) has posted valuable information on its website about how health insurance coverage is affected by COVID-19.

“Consumers can be assured that they can seek medical testing services at no additional cost, should they need to be tested for this virus,” said Insurance Commissioner Barbara Richardson. “They should also be assured to know that there are resources to help them understand how to use their health insurance to do so.”

Consumers can visit http://doi.nv.gov/News_Notices/Emergency_Notices/ to read a breakdown about what the emergency regulation means as it relates to their health insurance policy, important information from the Governor’s office, as well as other helpful links to view State and National responses to this virus.

Yesterday, the Division promulgated an emergency regulation that was approved by Governor Sisolak to address concerns regarding the virus. This regulation addresses the following three issues:

No cost for medical services related to testing for COVID-19

Information to members and providers about insurance benefits, medical service options and preventative measures

Coverage for off-formulary prescriptions if pharmacy supplies are disrupted

Consumers who have specific questions regarding their health insurance policy should contact their health insurance company first. Should consumers have additional questions, they may call the Division’s Consumer Services section in Carson City at (775) 687-0700 or in Las Vegas at (702) 486-4009.

About the Nevada Division of Insurance

The State of Nevada Division of Insurance, a Division of the Nevada Department of Business and Industry, protects the rights of Nevada consumers and regulates Nevada’s $18 billion insurance industry. The Division of Insurance has offices in Carson City and Las Vegas. In 2019, the Division investigated over 2,750 consumer complaints, answered over 10,700 inquiries, and recovered over $6.3 million on behalf of consumers. For more information about the Division of Insurance, visit DOI.NV.GOV.